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Business Phone System Features For Outbound Telemarketers

Cold-calling, prospecting, surveys, and market research all have one thing in common these days - they require a superbly organized outbound telemarketing. Therefore, they require superior business phone system features that will get the maximum amount of calls out in the least amount of time. Efficiency is key for outbound telemarketing.

Below is a brief overview of the best business phone system features that are needed for a smooth outbound telemarketing operation. There are many systems that offer some of these features, if not all, so it's important to choose the one that offers these at the best price, or pick and choose which features would be best for the business.

Call-List Filtering & Do-Not-Call Compliance

Perhaps one of the business phone system features that's more than just nice to have is the ability to filter out those who have opted out, and those who are on the Government's Do-Not-Call list so that they are not disturbed (and the companies involved can avoid fines and potential litigation). A good business phone system should have this as a basic feature.

Order Entry

This is a highly convenient phone system feature for outbound telemarketers - the ability for customers to choose from an automated menu, which routes them to the right outbound telemarketer for order processing. This increases efficiency and makes ordering much easier for the employee and for the receiver of the call.

Call Recording

Call recording can be a life-saver for training purposes, and for potential litigation issues as well. There is not much to be said about the importance of recording calls, because this feature really speaks for itself.

Call Management Dashboard

For outbound telemarketers, the call management dashboard is a matter of convenience that, once they have it, they cannot be without it. Different business telephone systems will enable different features, such as the ability to call in a supervisor for assistance, or the ability to record a call. Other features allow supervisors to monitor lunch times, breaks, and other call features.

Scripts

Business phone systems for outbound calling should feature scripts for the telemarketers to follow - this is vital for those who are making mass phone calls throughout the day. Scripts can make a huge difference for closing sales and getting information from the customer - making sure nothing is left out - with every phone call.

Supervisor Control

Management may need to step in on occasion and help out with a call, either coaching, or taking the call entirely. Business phone systems which have this feature make it easier for both the representative and supervisor to work in tandem, and reduce frustration for the end customer.

Reporting Features

Business telephone systems should have some basic reporting features - call times, volume, and similar numbers that will help track sales, successful calls, and other numbers of interest. Even the most basic business phone systems have a few reporting features, and are often worth paying a bit more for adding on.

I suggest you take the time to visit the website of Steve Mike levy at http://www.BusinessPhoneSystemsfinder.com and learn more about the changing world of Business Phone Systems.

If you're looking to purchase an Office Phone System you may also receive access to instant price quotes at: http://www.BusinessPhoneSystemsfinder.com/choosing_business_phone_systems.php

Article Source: http://EzineArticles.com/?expert=Steve_Mike_Levy

 

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